If you’re among those electricity consumers tired of visiting power company offices. Here in this article, you’ll find the hassle-free method to lodge the complaint and resolve the issue in a minimum timeframe.
The following companies’ user can register their complaint using the app:
- Faisalabad Electric Supply Company (FESCO)
- Gujranwala Electric Power Company (GEPCO)
- Hyderabad Electric Supply Company (HESCO)
- Hazara Electric Supply Company (HESCO)
- Sukkur Electric Power Company (SEPCO)
- Islamabad Electric Supply Company (IESCO)
- Lahore Electric Supply Company (LESCO)
- Multan Electric Power Company (MEPCO)
- Peshawar Electric Power Company (PESCO)
- Quetta Electric Supply Company (QESCO)
- Tribal Electric Supply Company (TESCO)
Before the Roshan Pakistan App, it was tricky to complain. But now, any user can do it at their fingertips.
Links to Download:
Google Play: Roshan Pakistan
IOS Store: Roshan Pakistan
The process of registering a Complaint
- Download “Roshan Pakistan App” on Android / iOS
- Click on the “Lodge Complaint Button”
- Select Category & Complaint Type
- Type Reference Number, Name, Mobile & Details
- Finally, Click on Register Complaint
Note: Make sure to select the relevant category and type for resolution.
Once the complaint gets registered, you’ll receive a “Ticket Number.”
For Example, if the light is off in the area. Select Line Complaint, Then Power Outage, or any issue.
How to track registered complaints:
- Open the App
- Click on “Track Complaints”
- Type “Ticket Number”
- The latest status will be shown
Load Management
A consumer whose activities depend highly on the electricity (Launder, Manufacturers, Restaurants, etc.) can check the schedule. Proactively arrange an alternate or wind up the task before the light goes off.
- Open the App
- Click on Load Management
- Enter Reference Number
- The upcoming timetable will be shown
Registration of CNIC | SMS Service
One of the advantages of providing a National Identity Card and Phone number is the applicant will receive the automatic meter reading as the account is updated. Also, they don’t have to check the bill manually.
- Click on Register CNIC
- Enter Electricity Bill Ref No
- Proceed next & type the Occupant’s name, CNIC & mobile number.
- Submit the Form
Bill Calculator
Want to know how many units you consumed. The calculator in the app helps to get an estimate. Here’s how:
- Go to the Bill Calculator
- Selection Connection Type (Domestic or Commercial)
- Select Meter (Single or Three) Phase
- Enter consumed units
- Then Calculate Bill
Note: It only provided a rough idea of billing based upon units. However, the actual bill includes several taxes and other charges.
Categories of Complaint Includes:
Line Complaints
- Power Outage
- Damaged Meter
- Electric Fire
- Fluctuation
- Line Fault
- Low Voltage – Short Term
- Low Voltage – Long Term
- Phase Issue
- Additional Feeder
- Damaged Transformer – Rural
- Damaged Transformer – Urban
- Transformer Relocation / Augmentation
- Additional Transformer
- Live Fallen Wire
- Service Line Reloc / Improvement-Long Term
- LT / HT Line Relocation / Improvement-Long Term
- Meter Sparkling / Wire Loose
- Permanent Rectification of Temporary Fix
- Tripping (Due to Transformer)
Non-Line Complaints
- Meter Position
- Detection Bill
- Delayed Billing (New Connection)
- Late / Non Delivery of Bill
- Electricity Theft
- Installed Transformer / Meter / Wire Theft
- Bulk Distribution Theft
- Vehicle Theft
- Violation of Energy Conservation Measures
- Electrical Safety
- Defective Meter (single phase)
- Defective Meter (three-phase)
- Wrong Meter Reading
- No Meter Reading Taken
- Excess Billing
- Under Billing
- Account Information
- Bribery / Corruption
- Delayed Meter Reading
Leads / Requests
- Additional Transformer
- Temporary Connection
- Relocation of Meter
- New Connection
- Reconnection
- Change of Sanctioned Load
- Electrification
- Load shedding Schedule
- Change of Tariff
- Replacement Distribution Box
If you have questions about WAPDA and electric companies, ask in the comments. We reply to your query.
